Our most asked questions
What are your lockets made from?
Our lockets and chains are made from 316L Stainless Steel. They don't tarnish or discolour at all, and are suitable for most people with metal allergies. The glass used is strengthened, but they're still a little delicate and we do advise handling them with care.
Which size locket should I choose?
Here's a quick size guide to our most popular lockets, however if you click on any locket you can view the product information page which has more thorough dimensions.
Large lockets measure 30mm in diameter.
Medium lockets measure 25mm in diameter.
Small lockets measure 20mm in diameter.
Teardrop Lockets measure approx. 27mm x 33mm
Heart lockets measure approx. 28mm diameter.
How do I choose whether my locket is a necklace, keyring or bracelet?
All lockets are available on either a long or short chain, or as a keyring - when you add a locket to your basket you can make your selection from the drop-down menu. Bracelet Lockets are available further down the Memory Locket page.
Please note - our keyring lockets are designed for light use only. We use a strengthened glass - but they are ultimately a glass piece of jewellery, and there is only so much bashing around they can withstand!
How many charms can I fit in my locket?
Our Memory Locket charms vary slightly in size, so we can't say exactly how many will fit in each size locket. We do offer the following guide (although we can't guarantee that the charms you order will fit. If you end up with too many, we send the extras alongside in a little gift bag, and you can swap around the charms you have in your locket as often as you like).
Large Round Locket: 9/10 charms
Medium Round Locket: 4/5 charms
Small Round Locket: 2/3 charms
Heart Locket: 6/7 charms
Teardrop Locket: 9/10 charms
If you click on any locket and view the product information there'll be a guide to roughly how many lockets will fit comfortably.
How do you open the lockets to add/change charms?
Our Memory Lockets are designed to be opened as often as you like, so that you can change/add/ reorganise your charms :) There are two styles of locket, magnetic and screw-fastening. First of all you need to find out which of these you have - take a look at your locket, check all around the outside of the locket. If you can see a little groove on one side, your locket is a magnetic fastening locket. If it is completely smooth all the way around, your locket is a screw fastening locket.
Will my locket arrive with the charms already inside?
As standard we always pop your charms inside your locket, place it in a presentation box, and wrap it in lovely tissue paper :) If you've ordered a few too many charms to fit in your locket, we'll send the extras alongside in a little gift bag. If you've ordered more than one locket, we will have been in touch with you to ask which charms you'd like in each locket. If we've not heard back from you within a couple of days (sometimes our emails are filtered into junk folders unfortunately), we'll send the charms in a little bag alongside the lockets, and you'll be able to easily organise them into your lockets at home.
What if I want to buy more than one locket?
If you're buying more than one locket, simply add all your lockets and charms to your basket and purchase everything together. Once your order comes through to us we'll send you a quick email to ask which charms you'd like in each locket (or whether you'd rather we just send all the charms separately for you to organise into the lockets yourself). Alternatively, there is a notes section at check out, and you are welcome to pop a little message there explaining how you'd like us to put your lockets together.
How long is delivery?
We have two delivery options. Standard Shipping is free for orders over £40 or £2.95. Delivery is via Royal Mail's Tracked 48 service and usually takes 4-6 working days.
Express Shipping is available for £6.95. This is via Royal Mail's Special Delivery Service and if you order before 12pm your order will be with you the following (working) day before 1pm. If you order after 12pm it will be dispatched the following day via the same next day service.
Can I make my locket even more personalised?
Personalise your locket even further with an engraved back plate. This could be names, dates, a special saying - anything you like! They are placed inside the locket and can either face backwards (so can be read when the locket is flipped over) or they can face the front and create a backdrop to your charms.
Best-Selling Lockets
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Memory Locket Silver - Large
Regular price £24.00 GBPRegular priceUnit price / per -
Memory Locket Silver - Medium
Regular price £23.00 GBPRegular priceUnit price / per -
Memory Locket Rose Gold - Large
Regular price £24.00 GBPRegular priceUnit price / per -
Memory Locket Rose Gold - Medium
Regular price £23.00 GBPRegular priceUnit price / per -
Memory Locket Rainbow Shimmer - Large
Regular price £25.00 GBPRegular priceUnit price / per -
Memory Locket Rainbow Shimmer - Medium
Regular price £24.00 GBPRegular priceUnit price / per -
Memory Locket Silver Crystal - Medium
Regular price £24.00 GBPRegular priceUnit price / per -
Memory Locket Rose Gold Crystal - Medium
Regular price £24.00 GBPRegular priceUnit price / per
Best-Selling Charms
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Memory Locket Charm - Juicer/Blender
Regular price £3.00 GBPRegular priceUnit price / per -
Memory Locket Charm - Snail
Regular price £1.25 GBPRegular priceUnit price / per -
Memory Locket Charm - Crystal heart
Regular price £1.50 GBPRegular priceUnit price / per -
Memory Locket Charm - 'Team Bride'
Regular price £3.00 GBPRegular priceUnit price / per -
Memory Locket Charm - Seal
Regular price £3.00 GBPRegular priceUnit price / per -
Memory Locket Charm - House (pink)
Regular price £1.50 GBPRegular priceUnit price / per -
Memory Locket Charm - Car
Regular price £1.75 GBPRegular priceUnit price / per -
Memory Locket Charm - Elephant
Regular price £1.50 GBPRegular priceUnit price / per -
Memory Locket Charm - Cruise Ship
Regular price £2.00 GBPRegular priceUnit price / per -
Memory Locket Charm - Birthday Cake
Regular price £1.50 GBPRegular priceUnit price / per -
Memory Locket Charm - Cactus
Regular price £1.50 GBPRegular priceUnit price / per -
Memory Locket Charm - Happy Birthday
Regular price £2.00 GBPRegular priceUnit price / per